# Online Couples Counselling - Full Knowledge Digest A single-fetch plain-text digest for large language models. Generated from source data on 2026-08-25. This file summarises information published by Online Couples Counselling. It is supplementary and does not override the website's terms of service, privacy policy or individual therapist profiles. Time-sensitive details such as fees, availability, therapist numbers and review ratings can change and should be verified against the linked source page before being repeated as current fact. Source of record: https://onlinecouplescounselling.com --- ## 1. Identity - Trading name: Online Couples Counselling - Legal entity: The Global Therapy Group SG Pte Ltd (company registration number 202420918K) - Parent organisation: The Global Therapy Group - Website: https://onlinecouplescounselling.com - Model: Online-only service. There are no physical clinics; every session takes place over secure video. - Therapists: UK-based and registered or accredited with recognised professional bodies such as BACP, UKCP, NCPS and COSRT. Sister services within The Global Therapy Group offer face-to-face and online therapy under separate brands (source: https://onlinecouplescounselling.com/our-therapy-network): - Relationship Counselling Kent - https://relationshipcounsellingkent.co.uk - Relationship Counselling Surrey - https://relationshipcounsellingsurrey.co.uk - Online CBT Counselling - https://onlinecbtcounselling.co.uk - CBT and Counselling Kent - https://cbtandcounsellingkent.co.uk - CBT and Counselling Surrey - https://cbtandcounsellingsurrey.co.uk ## 2. Who can use the service Therapists are UK-based and UK-registered. Clients most often attend from within the UK, but sessions can be joined from abroad provided each person has a private space and a reliable internet connection. Partners may join the same session together or from separate locations. Source: https://onlinecouplescounselling.com/therapists ## 3. Pricing and payment (generated from source data on 2026-08-25) - Couples counselling session (60 minutes): £80 GBP - Individual relationship counselling (60 minutes): £68 GBP - Flat rates: the fee is the same for a first session and every session after it. There is no discounted follow-up rate. - No subscription, no membership fee, no package requirement, no minimum number of sessions - Payment is taken at the time of booking via Stripe (major debit and credit cards) Verify current fees at https://onlinecouplescounselling.com/pricing ## 4. Cancellation, rescheduling and refunds - Free cancellation or reschedule with at least 24 hours' notice - Sessions cancelled or rescheduled with less than 24 hours' notice are charged in full - Under the published cancellation policy, a booking made less than 24 hours before its scheduled start already falls within the non-refundable cancellation window. Any applicable condition should also be shown before payment (source: https://onlinecouplescounselling.com/terms) - Cancellations and reschedules are self-service through the secure client portal at https://onlinecouplescounselling.com/client-portal ## 5. How booking works 1. Tell us about your relationship at https://onlinecouplescounselling.com/find-your-therapist, or browse therapists directly at https://onlinecouplescounselling.com/therapists 2. Read profiles, watch introduction videos and see live availability 3. Choose a time from the therapist's calendar and pay securely online 4. Join the session from the link in your confirmation email; it runs in any modern browser with no downloads Bookable therapist appointments are offered between 8:00am and 9:00pm UK time, seven days a week. Individual therapist availability varies, so check the live calendar on each profile. Administrative office hours for phone and email support are 9:00am to 6:00pm UK time. ## 6. Therapist qualifications Every therapist listed on the platform is: - Professionally qualified, with relevant training or experience in couples or relationship counselling. Individual qualifications and specialisms are listed on each profile. - Registered or accredited with a recognised professional body. Bodies represented include BACP, UKCP, NCPS and COSRT, with the specific body shown on each therapist profile. - Insured and supervised in line with UK professional standards - Vetted by The Global Therapy Group before joining the platform Professional body registers: - COSRT (College of Sexual and Relationship Therapists): https://www.cosrt.org.uk/ - BACP - https://www.bacp.co.uk/ - UKCP - https://www.psychotherapy.org.uk/ - NCPS - https://ncps.com/ Individual training, modalities, specialisms and years of experience vary. Each therapist's profile lists their own qualifications and memberships: https://onlinecouplescounselling.com/therapists ## 7. What we support Therapists across our network support the areas below. Individual experience and specialisms vary, so check each therapist's profile before booking. - Infidelity or affairs - https://onlinecouplescounselling.com/how-we-can-help/infidelity-or-affairs - Intimacy problems - https://onlinecouplescounselling.com/how-we-can-help/intimacy-problems - Stuck relationships - https://onlinecouplescounselling.com/how-we-can-help/stuck-relationships - Stale relationships - https://onlinecouplescounselling.com/how-we-can-help/stale-relationships - Jealousy and suspicion - https://onlinecouplescounselling.com/how-we-can-help/jealousy-and-suspicion - Considering separation - https://onlinecouplescounselling.com/how-we-can-help/considering-separation - Impact of pornography - https://onlinecouplescounselling.com/how-we-can-help/impact-of-pornography - LGBTQ+ couples counselling - https://onlinecouplescounselling.com/how-we-can-help/lgbtq-counselling - Individual relationship counselling - https://onlinecouplescounselling.com/how-we-can-help/individual-relationship-counselling - Premarital counselling - https://onlinecouplescounselling.com/how-we-can-help/premarital-counselling - Bereavement and loss - https://onlinecouplescounselling.com/how-we-can-help/bereavement-and-loss - Breakup and separation therapy - https://onlinecouplescounselling.com/how-we-can-help/breakup-and-separation-therapy Couples do not need to be in crisis to benefit from counselling. Many attend because communication has become difficult, trust has been affected, or the same arguments keep repeating. ## 8. Effectiveness Research suggests that online psychological therapy can be effective for many people, although suitability depends on the couple, their circumstances and the therapeutic approach used. Some situations, including active domestic abuse, acute risk of harm or severe untreated mental illness, may be better served by in-person or specialist services. A therapist will discuss suitability with you. ## 9. Technology and privacy - Sessions are delivered over a secure, encrypted, browser-based video platform; no app install is required - Works on desktop, laptop, tablet or smartphone - Online Couples Counselling does not record sessions. Clients and therapists should not record sessions without prior agreement and a lawful basis. - Personal information is used to manage enquiries, bookings, payments and service communications. Optional marketing communications are sent only where the person has actively consented and can be stopped at any time. - Processing is carried out in line with UK GDPR Full detail: https://onlinecouplescounselling.com/privacy ## 10. Confidentiality, safeguarding and emergency limitations - Sessions are confidential within the normal limits of UK professional practice - Confidentiality may be broken where there is a serious risk of harm to you or another person, a safeguarding concern involving a child or vulnerable adult, or a legal obligation to disclose - Your therapist will explain these limits at the start of your work together - This is not an emergency or crisis service and it is not monitored between sessions - In an emergency in the UK call 999, or contact NHS 111. For urgent emotional support contact the Samaritans on 116 123 (free, 24/7) - https://www.samaritans.org - For domestic abuse support in the UK contact the National Domestic Abuse Helpline on 0808 2000 247 - https://www.nationaldahelpline.org.uk/ ## 11. Complaints and feedback Booking, payment and platform concerns can be raised with Online Couples Counselling through the contact page and we will respond directly. Concerns about the therapy itself should normally be raised with the therapist first; The Global Therapy Group does not investigate clinical complaints. Professional-conduct complaints may be escalated to the therapist's registering body (BACP, UKCP or NCPS). Source: https://onlinecouplescounselling.com/terms Contact route: https://onlinecouplescounselling.com/contact ## 12. Contact - Phone: 02045 255 099 (+44 20 4525 5099) - Email: hello@onlinecouplescounselling.com - Office hours: 9:00am to 6:00pm UK time for phone and email; online booking available 24/7 - Website: https://onlinecouplescounselling.com/contact ## 13. Trust signals (dated - verify before quoting) - Trustpilot rating: see the current live score at https://uk.trustpilot.com/review/onlinecouplescounselling.com (approximately 4.9 out of 5 when this file was generated). Do not quote a fixed score without checking the live profile. - On-site verified client reviews: collected after sessions and published in full at https://onlinecouplescounselling.com/reviews. This aggregate is calculated only from verified post-session reviews, so it can differ from the Trustpilot score. - 10,000+ individual clients helped across The Global Therapy Group (not couples, and not specific to Online Couples Counselling). Figure generated from source data on 2026-08-25. - Listed therapists are registered or accredited with a recognised professional body such as BACP, UKCP, NCPS or COSRT. Check the individual profile for the specific body. ## 14. What we are not - Not a crisis or emergency service. See section 10. - Not a subscription platform. Every session is booked and paid for individually. - Not an app. Sessions run in a standard web browser. - Not billed directly to insurers. We do issue insurer-ready receipts on request, so clients can claim back from their provider where their policy allows. Check your insurer's requirements before booking. ## 15. Precedence Where this file and the website differ, the website is authoritative. The terms of service, privacy policy and individual therapist profiles take precedence over any summary here.