Frequently asked questions

Your first session is an opportunity to meet your therapist and talk about what has brought you to counselling. You will both have the chance to explain your concerns and what you would like to improve in your relationship. Your therapist will ensure both perspectives are heard and guide the conversation in a constructive way.

Many couples seek counselling when communication becomes difficult, trust has been affected, or the same arguments keep repeating. You do not need to be in crisis to benefit. Counselling simply provides a calm, structured space to talk things through and understand each other better.

Couples counselling can be very helpful, but what "working" looks like is different for every couple. For some couples, counselling helps improve communication, rebuild trust and strengthen the relationship. For others, it helps them understand each other better and decide how they want to move forward. In some situations, counselling helps couples separate more amicably.

In most cases couples attend sessions together so both perspectives can be explored. However, if one partner is unsure about counselling, you are still welcome to begin by attending on your own.

There is no fixed number of sessions. Some couples attend for a short period to resolve a specific issue, while others choose longer-term support to rebuild trust or improve communication. The aim is to help you get to where you want to be as quickly and effectively as possible. Sessions are booked one at a time, so there is no requirement to commit to a set number in advance.

No. You can book sessions as often as feels helpful for you. Some couples choose weekly sessions, while others prefer to leave more time between appointments. Sessions are booked individually, with no commitment to continue for a set number of sessions.

You do not need to have decided the future of your relationship before attending counselling. Your therapist can help you both explore your thoughts and feelings, understand what has brought you to this point and consider what you each want. The purpose is not to persuade you to stay together or separate, but to help you reach greater clarity.

All of our therapists are fully qualified and experienced in working with couples. You can read each therapist's profile and watch their introduction video to find someone whose approach feels right for you.

All of our therapists are fully qualified professionals with specialist training in couples and relationship counselling. You can read more about each therapist's qualifications, training and professional memberships on their individual bio page.

Finding the right therapist is important, and not every therapist will be the right fit for every couple. If something does not feel quite right, you are not tied to one counsellor. Please contact us and we will help you explore alternative options.

We do not offer introductory calls with therapists, as discussing personal concerns outside of a scheduled session would fall outside the therapeutic space. To help you choose, each therapist has a detailed profile and introduction video. Sessions are booked one at a time, so there is no requirement to commit to further appointments if you decide the therapist is not the right fit.

Yes. Most couples find online counselling to be just as effective as face-to-face sessions. For many couples, attending from the comfort of home can make it easier to speak openly.

You simply need a stable internet connection, a computer, tablet or smartphone, and a quiet private space. Sessions take place via secure video link and are easy to join.

Yes. Many couples attend from different locations, particularly if they live apart or are travelling. As long as you both have a private space and internet access, you can join the same session from different places.

Technical problems are rare, but if they occur your therapist will help you reconnect as quickly as possible. If the connection cannot be restored, your therapist may continue the session by phone or rearrange the appointment.

Each session lasts a full 60 minutes. Our fee is £80 per couple for a one hour session, and £68 for an individual one hour session. Sessions are booked and paid for one at a time, so there is no requirement to commit to multiple appointments.

Booking is quick and straightforward. Simply click the "Book Online Now" button to access our secure online booking system. You can view availability, choose a therapist, and select a time that works for both of you.

Payment is made securely online at the time of booking using a debit or credit card. Once booked, you will receive a confirmation email with your therapist's details and the secure video link for your session.

Yes, you can cancel or reschedule your session provided you give at least 24 hours' notice. If less than 24 hours' notice is given, the session fee is charged in full as the appointment time has been reserved specifically for you.

Yes. You do not need to attend at the same time every week. You can view your therapist's current availability and book the date and time that suits you, subject to availability. Each session is booked separately, so you are not committed to a regular weekly appointment.

Yes. All sessions are confidential and follow professional ethical guidelines. Confidentiality would only be broken if your therapist believed there was a serious risk of harm to you or someone else, or if there was a legal obligation to disclose information.

Your personal information is used only for communication related to your enquiry, therapy sessions and bookings. All personal data is handled in accordance with confidentiality and data protection obligations.

If you are unhappy with any aspect of the service you have received, please let us know so that we have an opportunity to understand your concerns and, where appropriate, address them.

Formal complaints are submitted using our online Complaints Form. This helps ensure that we have the information we need to consider all complaints fairly and consistently.

You can read our Complaints Procedure and complete the Complaints Form here.