Privacy Policy

Last updated: 16 March 2026

1. Who We Are

Online Couples Counselling ("we", "us", "our") is a UK-based online therapy platform. We are the data controller responsible for your personal data. If you have questions about this policy, contact us at hello@onlinecouplescounselling.com.

2. Information We Collect

We may collect the following types of personal data:

• Identity Data: name, title, date of birth
• Contact Data: email address, phone number
• Health Data: information you share during sessions or intake forms (special category data under UK GDPR)
• Technical Data: IP address, browser type, device information
• Usage Data: how you use our website and services
• Payment Data: processed securely by our payment provider (we do not store card details)

3. How We Use Your Data

We use your data to:

• Provide counselling services and match you with appropriate therapists
• Process bookings and payments
• Communicate with you about your sessions
• Improve our website and services
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data based on:

• Consent: for health data and marketing communications
• Contract: to provide the services you have requested
• Legitimate Interest: to improve our services and website
• Legal Obligation: where required by law

5. Data Sharing

We share your data only with:

• Your assigned therapist(s)
• Our secure hosting and technology providers
• Payment processors
• Where required by law or to protect safety

We never sell your personal data to third parties.

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Clinical records are retained in accordance with professional body guidelines (typically 7 years after the last session).

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at hello@onlinecouplescounselling.com.

8. Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or through our website.

11. Contact & Complaints

If you have concerns about our use of your data, contact us at hello@onlinecouplescounselling.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.