How online couples counselling works

    From choosing a therapist to joining your first session, we've made the process simple and supportive every step of the way.

    You can either answer a few quick questions to see recommended therapists, or browse profiles and book directly.

    Answer a Few Quick Questions
    1

    Tell us about your relationship

    Answer a few simple questions about your relationship and what you would like support with. This helps us understand your situation and suggest therapists who specialise in the areas you would like help with. There are no right or wrong answers, it simply helps us recommend counsellors who may be a good fit.

    • Your relationship stage
    • The challenges you would like support with
    • Any preferences you may have for your counsellor
    • Practical details such as availability
    2

    See recommended therapists

    Based on your answers, we will suggest therapists who are experienced in supporting the issues you would like help with. You can explore their profiles, learn about their approach, and decide who feels right for you.

    • Up to three recommended therapists
    • Read full therapist profiles
    • See their experience and areas of focus
    • Check their availability this week

    Once you've found a therapist who feels right, you can book a session at a time that suits you both.

    3

    Book your first session

    Choose the counsellor who feels right for you and book a time that suits you both. Sessions are a full 60 minutes and take place online.

    • See real-time availability
    • Appointments available from 8am to 8pm, seven days a week
    • Simple online payment
    • Instant confirmation by email

    Sessions are booked one at a time, so you can decide whether to continue after each session.

    4

    Join your online session

    At your appointment time, simply join the session using the link in your confirmation email. No downloads are required and it works directly in your browser. Your counsellor will guide the conversation and support both of you in exploring the issues you would like help with.

    • We recommend using a computer or laptop for the best experience
    • You can also join on a phone or tablet if needed
    • Private and encrypted video sessions
    • Attend from anywhere in the world

    What to expect

    We want you to feel prepared and confident going into your first session.

    Before your first session

    • You'll receive a confirmation email with session details
    • Brief intake questionnaire to help your counsellor prepare
    • Technical check link to test your video connection
    • Crisis resources and important information

    During your first session

    • Your counsellor will help you both feel comfortable
    • You'll discuss what brings you to therapy
    • Set initial goals for what you'd like to achieve
    • Ask any questions about the process

    After your session

    • Reflect on what was discussed
    • Book your next session when ready
    • Access any resources your counsellor shares
    • Reach out if you have questions

    Ready to get started?

    Take our quick matching quiz to find the perfect counsellor for your relationship.

    Find Your Counsellor