FAQ’s

Our online counselling sessions are conducted via Zoom, offering a convenient and confidential platform for you and your partner to engage in therapy from the comfort of your own home. 

Each one-hour (full 60 minutes) session of online relationship counselling is priced at £80 for couples & £68 for individuals.

Yes, you can cancel a session, but we require more than 24 hours’ notice to do so. If you cancel with less than 24 hours’ notice, the session will be fully chargeable.

During your initial session, you and your partner will have the opportunity to meet your therapist, discuss your concerns, and outline your goals for counselling. The therapist will also provide an overview of the therapeutic process and address any questions you may have.

Booking your sessions is straightforward. Simply visit our website and click the ‘Book Online Now’ button to access our online booking system. You can choose available time slots that suit your schedule.

Yes, your privacy and confidentiality are paramount to us. Our Zoom sessions are conducted in a secure and encrypted environment to ensure your personal information remains confidential.

Our therapists are licensed professionals with extensive experience in couples counselling. They hold relevant qualifications and are trained to address a variety of relationship issues.

You can read more about the specific qualifications that each therapist has achieved, via the ‘Our Therapists’ page.

Yes, online counselling is just as effective as in-person counselling, particularly for couples. Our therapists are skilled in creating a supportive and productive online counselling environment – from the comfort and privacy of your own home.

That is not a problem at all, not every therapist is right for every couple. You are not tied to going back to the same therapist if you feel for any reason that they are not quite right for you

Just drop us an e-mail or rebook directly online. We have a number of different therapists you can choose from.

The number of sessions required varies depending on the specific concerns and goals of each couple. Our aim is to ensure you get the support and advice that your relationship needs, in as few sessions as possible.

We believe in providing complete flexibility when it comes to the number of sessions you need. Unlike bulk packages or long commitments, we don’t bind you to any fixed plans. Your needs are unique, and our approach is designed to accommodate your preferences & relationship goals.

You will be provided with full contact details of your counsellor, including phone number & email address. They will assist you to ensure your session is successful and help you with any issues.

No, couples counselling is available for couples at all stages of their relationship, including married, unmarried, dating, or considering separation. Our therapists are here to help couples navigate various challenges.

Certainly. Our counselling services are open to individuals as well. We recognise that individual challenges can have a profound effect on relationships. Our experienced therapists are here to assist you in navigating these personal issues. Whether you’re aiming to enhance your own well-being within the context of a relationship or addressing concerns that impact your partnership, our counselling can offer the support you require.

Payments for Online Couples Counselling sessions can be made securely through our online payment system using PayPal or credit/debit cards. Full confirmation and instructions will be provided upon scheduling your sessions.

Yes, online couples counselling can be a valuable resource for long-distance relationships, helping them bridge the physical gap and work on their relationship challenges together.

This is a common problem and it can be tricky because it is important that both parties are willing participants in order for the therapy to be successful.

The only advice we give is, that despite the fact that relationship counselling can be difficult at first, it does get easier. The avoiding and not talking about the problems in your relationship, doesn’t make them go away. All that tends to happen is that they fester and get worse – potentially leading to the relationship ulitmately breaking down.

It is extremely rare for people to regret taking the decision to have relationship therapy, because it always gets you talking. More often than not couples wish they had done it months, if not years earlier.

Please e-mail sian@onlinecouplescounselling.com and we will do all we can to resolve any problems as quickly as possible.