Privacy Policy For

Online Couples Counselling

At Online Couples Counselling, we are committed to keeping your personal information safe and being clear about how we collect your data, how we store it and what we do with it. This Privacy Policy document contains types of information that is collected and recorded by Online Couples Counselling and how we use it

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at

Data Protection

What information do we collect about you?

Information you may give to us directly
Depending on what you do on our website, you may send us and we may store the following types of personal information:

Your full name - Your contact information such as email address, mobile or telephone number and details of your enquiry.

Information you give to us indirectly
We may store data about your visits to our website, for example, your location data or IP address when you use our find your nearest search engine.

We may store information about how you navigate our website, although this cannot be used to personally identify you.

How do we use your personal information?

We will only use your personal information for the purposes for which it was obtained in the first place. We won’t share it with any third parties and you won’t receive any communications from other organisations.

All therapists working in association with Online Couples Counselling follow the British Association Counselling Psychotherapy (BACP) code of ethics.

Your discussions with your therapist and any notes they write, are confidential and will not be disclosed to any other person without your consent. Exceptions to this rule would be if your therapist is required to disclose information by a court of law, or in order to protect you or another person from significant harm.

In addition, therapists are required by their profession to have regular sessions with a supervisor, where they may discuss aspects of your therapy. Your identity will never be revealed during these sessions.

Keeping your personal information safe

We have both digital and operational safeguards to make sure your data is secure at Online Couples Counselling. Access to information is limited to those people who actually need to access it, and are assigned the permission to do so.

There are, however, inherent risks to passing information over public networks and Online Couples Counselling cannot 100% guarantee the security of data handled in this way.

Your rights and managing your own data

You have the right to request access to the personal information that Online Couples Counselling stores about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted. You can also ask us to restrict the processing of your personal information or to object to the processing of it altogether.

We will not charge you for either considering or complying with a request unless it is deemed to be excessive in nature. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about your personal information:

The purposes of the collection, processing, use and storage of your personal data.

The source(s) of the personal information, if it was not obtained from you.

The recipients (or categories of recipients) to whom your personal data has been or may be transmitted, along with the location of those recipients.

The envisaged period of storage for your personal data or the rationale for determining the storage period.

Cookies policy

Cookies are little text files downloaded by and stored on your device (phone, laptop, tablet, etc.) when you visit a website. Cookies are used to help the website owner (in this case, Online Couples Counselling) to provide you with a smooth experience while you browse.

Like any other website Online Couples Counselling uses cookies to:

Make our website work - Collect anonymous data to gain insight into how visitors use our website

Online Couples Counselling does not use cookies to collect any information that could personally identify you. Neither do we use cookies to pass on any personally identifiable information to third Online Privacy Policy Only

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared with Online Couples Counselling. This policy is not applicable to any information collected offline or via channels other than this website.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.


By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

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