What information do we collect about you?
Information you may give to us directly
Depending on what you do on our website, you may send us and we may store the following types of personal information:
Your full name
Your contact information such as email address, mobile or telephone number and details of your enquiry.
Information you give to us indirectly
We may store data about your visits to our website, for example, your location data or IP address when you use our find your nearest search engine.
We may store information about how you navigate our website, although this cannot be used to personally identify you.
How do we use your personal information?
We will only use your personal information for the purposes for which it was obtained in the first place. We won’t share it with any third parties and you won’t receive any communications from other organisations.
All therapists working in association with Online Couples Counselling follow the British Association Counselling Psychotherapy (BACP) code of ethics.
Your discussions with your therapist and any notes they write, are confidential and will not be disclosed to any other person without your consent. Exceptions to this rule would be if your therapist is required to disclose information by a court of law, or in order to protect you or another person from significant harm.
In addition, therapists are required by their profession to have regular sessions with a supervisor, where they may discuss aspects of your therapy. Your identity will never be revealed during these sessions.
Keeping your personal information safe
We have both digital and operational safeguards to make sure your data is secure at Online Couples Counselling. Access to information is limited to those people who actually need to access it, and are assigned the permission to do so.
There are, however, inherent risks to passing information over public networks and Online Couples Counselling cannot 100% guarantee the security of data handled in this way.
Your rights and managing your own data
You have the right to request access to the personal information that Online Couples Counselling stores about you. You can ask for corrections to be made to the information we hold or for your personal information to be deleted. You can also ask us to restrict the processing of your personal information or to object to the processing of it altogether.
We will not charge you for either considering or complying with a request unless it is deemed to be excessive in nature. We will ask you for proof of identity and upon this being successfully verified, you are entitled to obtain the following information about your personal information:
The purposes of the collection, processing, use and storage of your personal data.
The source(s) of the personal information, if it was not obtained from you.
The recipients (or categories of recipients) to whom your personal data has been or may be transmitted, along with the location of those recipients.
The envisaged period of storage for your personal data or the rationale for determining the storage period.
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Make our website work
Collect anonymous data to gain insight into how visitors use our website
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.