Terms & Conditions

Welcome to OnlineCouplesCounselling.com (referred to as "the website," "we," "us," or "our"). By accessing and using our services, you agree to abide by the following Terms and Conditions. Please read these terms carefully before using the website. If you do not agree with any of these terms, please refrain from using our services.

1. Services and Purpose: OnlineCouplesCounselling.com provides online couples counseling services. These services are intended for individuals seeking professional counseling and advice for relationship-related matters. The website does not guarantee any specific outcomes or results from using its services.

2. Eligibility: You must be at least 18 years of age to use our services. By accessing the website, you represent and warrant that you are of legal age to form a binding contract.

3. Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

4. Payment and Fees: Some services offered on the website may require payment. By purchasing these services, you agree to pay the fees associated with them. Payment details are processed securely through third-party payment processors. All appointment fees are refundable, unless appointment is cancelled with less than 24 hours notice.

5. Content and Communication: Any content, messages, or communication shared through the website should be respectful and appropriate. You are solely responsible for the content you post or share. We reserve the right to remove any content that violates our policies or is deemed inappropriate.

6. Professional Relationship: The services provided on the website are not a substitute for professional medical, psychological, or therapeutic advice. Our counselors are licensed professionals, but your interactions with them do not establish a doctor-patient or therapist-client relationship.

7. User Conduct: You agree to use the website in compliance with all applicable laws and regulations. You shall not engage in any behavior that could damage, disable, overburden, or impair the website's functioning.

8. Intellectual Property: All content and materials on the website, including but not limited to text, graphics, logos, and images, are protected by intellectual property laws and belong to OnlineCouplesCounselling.com. You may not reproduce, distribute, modify, or create derivative works based on this content without explicit permission.

9. Termination: We reserve the right to suspend or terminate your access to the website at our discretion, without notice, if you violate these Terms and Conditions.

10. Changes to Terms: We may modify these Terms and Conditions at any time. Your continued use of the website after such modifications will constitute your acceptance of the updated terms.

11. Limitation of Liability: OnlineCouplesCounselling.com shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the website or services.

12. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction of the United Kingdom.

By using OnlineCouplesCounselling.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions or concerns, please contact us at sian@onlinecouplescounselling.com.